Frequently asked questions

Answers to frequently asked questions regarding NatCen's training and events can be found below. If you still can't find what you are looking for please contact us.

Our training - NatCen Learning

What are the terms and conditions for booking an Open course?

You can read our terms and conditions here.

What is the booking process?

You submit the online booking from our website. We acknowledge receipt, via email and send you a pre-course questionnaire. You complete and return that to us. You can pay online during the booking process or request an invoice. Invoices are issued approx 6 weeks prior to the course. Joining instructions will be sent approx 3 weeks before the course.

Where will the course be held?

London courses are normally held in our Head Office, 35 Northampton Square EC1V 0AX. We occasionally use other training venues, and you will be informed in your joining instructions where they are.

Edinburgh courses are held in a training venue situated in central Edinburgh. Details will be sent with the joining instructions.

How can I pay?

You can pay by credit card during the booking process or request an invoice. An invoice will be issued, as per your instructions, and you can pay by cheque or Bacs.

What does the price include?

All course materials and refreshments, including lunch.

When will you be running this course again?

We publish course dates twice yearly:

Spring courses, January to early July, are published in November.
Autumn courses, September to mid December are published in May.

Can you recommend a hotel?

We are unable to recommend any hotels in the area, but can provide a list of nearby hotels, which we have not visited.

Do you offer discounts?

We offer 20% off course fees on our open courses for delegates from the third sector (those in registered charities or other voluntary sector organisations) and the academic sector (staff and students).

How much do you charge?

One day full fee courses:

London - £350
Edinburgh - £280

One day reduced fee courses:

London - £280
Edinburgh - £225

Two day full fee courses:

London - £650
Edinburgh - £550

Two day reduced fee courses:

London - £520
Edinburgh - £440